The “How You Doin'?” customer service program employs 10 goals to help maintain a first rate facility by providing top-notch service to our customers.  This program is a company-wide customer service initiative to make sure that our clients and visitors are welcomed enthusiastically with the best customer service.

 The “How You Doin'?” program encourages the staff to go out of their way to make sure every visitor feels at home at the Center and during their stay in Pueblo.  Global Spectrum wants every visitor's first impression and lasting impression to be a positive one. 

Top 10 Principles

Customer First All employees are empowered to use all resources available to serve internal and external customer interactions.	Positive Attitude Solve problems creatively by making decisions that positively impact the entire organization.
Golden Rule Treat customers and co-workers with complete respect, fairness and courtesy.	24-Hour Rule Act with an appropriate sense of urgency when responding to any and all requests.
Listen Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.	Everybody Sells Suggest and implement new ways to drive and improve business.
Think “YES” Consistently demonstrate a can-do approach in thoughts and actions.	Enthusiasm Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Be Professional Represent Duke Energy Center and Global Spectrum in an ethical and positive manner with all interactions.	Do It Now Deliver on the things you have committed to doing and are accountable for producing.